This role serves as the primary point of contact for orthopedic and podiatry clinics, managing communications both by phone and at the front desk. It demands a high level of professionalism, exceptional customer service skills, and the ability to stay organized and detail-oriented in a fast-paced environment. Additional duties may be assigned within the scope of the position.

Key Responsibilities

• Promptly answer and direct telephone calls.
• Warmly greet patients and visitors with respect.
• Communicate clearly and effectively with patients and their families, keeping them well-informed.
• Accurately collect and enter demographic and insurance information into the system.
• Maintain confidentiality and comply with privacy regulations regarding patient information.
• Schedule appointments following established protocols.
• Assist patients and guardians with patient portal setup during visits.
• Make confirmation calls and guide patients to complete registration and paperwork via the patient portal.
• Demonstrate compassion, sensitivity, and responsiveness in all interactions.
• Take and process messages accurately and promptly.
• Update patient demographic and other necessary forms at each encounter.
• Verify insurance coverage and collect co-payments at the time of service.
• Inform patients about their financial responsibilities related to insurance coverage.
• Work independently, accept accountability, adapt to change, and maintain focus under pressure.
• Meet attendance and punctuality standards and contribute as a team player.

Education

High school diploma or equivalent is required. Preference given to graduates of accredited medical receptionist or similar programs, or candidates with two years of healthcare experience.

Experience

Preferably two years of experience in a general medical office or similar healthcare setting. Equivalent customer service experience with similar responsibilities will also be considered.

Certifications

Basic Life Support (BLS) certification from the American Heart Association is required.

Mental and Physical Requirements

This position requires considerable mental concentration. Physical demands include lifting up to 35 pounds, frequent walking, standing, turning, carrying, pushing, pulling, stooping, crouching, twisting, and reaching.

Working Conditions

Work is performed in a medical office environment with frequent exposure to infectious diseases and occasional encounters with hostile individuals. Exposure to communicable diseases via blood and other body fluids is possible. Physical discomfort is minimal.

This opportunity is located in a regional area of the Midwest United States, serving a broad community with a commitment to compassionate and professional patient care.