Join a dedicated healthcare team serving a regional community in the Midwest. This role acts as the welcoming voice and face for physician clinics, requiring professionalism and exceptional customer service skills. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment.

Key Responsibilities

• Promptly answer and direct telephone calls with courtesy.
• Greet patients warmly and communicate clearly with patients and their families.
• Accurately collect and enter demographic and insurance information.
• Maintain confidentiality and comply with privacy regulations.
• Schedule appointments following established protocols.
• Assist patients and guardians with patient portal setup and registration.
• Make confirmation calls and guide patients through necessary paperwork.
• Handle messages efficiently and update patient records as needed.
• Verify insurance coverage and collect co-payments at the time of service.
• Demonstrate accountability, teamwork, and reliability in attendance and performance.

Education

High school diploma or equivalent required. Preference given to graduates of accredited medical receptionist programs or candidates with two years of healthcare experience.

Experience

Preferably two years in a general medical office or similar healthcare setting with customer service responsibilities.

Certification

American Heart Association Basic Life Support (BLS) certification is required.

Physical and Mental Requirements

Requires considerable mental focus, ability to lift up to 35 lbs, and perform activities such as standing, walking, turning, pushing, pulling, stooping, crouching, twisting, and reaching.

Work Environment

Medical office setting with occasional exposure to infectious diseases and challenging interactions. Minimal physical discomfort expected.