Summary: Facilitate smooth patient flow within the clinic by efficiently managing patient registration, appointment scheduling, and accurate medical record maintenance. Ensure timely and precise submission of billing information and reports, while providing excellent customer service to patients and visitors.

Major Responsibilities:

• Register patients promptly, collecting accurate personal and insurance information.
• Schedule appointments for initial visits, follow-ups, and procedures, ensuring proper allocation of provider time and appointment type.
• Maintain and update patient medical records with new and existing information.
• Handle incoming calls related to appointments, directing patients appropriately.
• Collect payments including co-pays and deductibles, document transactions, and prepare daily cash reports.
• Order and schedule outside tests as requested by providers.
• Enter ICD-10 and CPT-4 codes for patient activities and procedures into the data system daily.
• Transcribe non-medical dictation and submit billing invoices to the billing department under supervision.
• File, fax, and mail reports and records as needed.
• Compile and submit monthly reports in a timely manner.
• Assist in tracking and ordering office supplies.
• Serve as receptionist, greeting patients and answering phones in a professional and courteous manner.
• Support non-invasive medical procedures or act as a security observer when required.
• Direct emergency messages and assist administrative/medical staff as needed.

Education: High school diploma or equivalent required; business-related coursework preferred.

Experience: 1-2 years of clerical experience preferred, especially in medical office or public contact roles.

Skills and Abilities: Familiarity with medical terminology and ICD-10/CPT-4 coding preferred. Proficient PC skills and typing speed of 45-55 words per minute. Strong organizational skills, tact, and ability to handle patients under stress. Effective verbal communication and auditory skills are essential.

Physical Requirements: Ability to read printed data and monitor screens, manual dexterity, and visual/auditory acuity. Must be able to lift, stoop, bend, kneel, and reach as needed.

This position serves a diverse regional population in the Southeastern United States, providing compassionate and efficient patient support in an outpatient clinic setting.