Summary: Ensure smooth patient flow within the clinic by managing accurate scheduling, medical record maintenance, and timely submission of billing information. This role involves precise entry of ICD-10 and CPT-4 codes, transcription of non-medical dictation, and efficient communication with patients and staff.

Major Responsibilities:

• Register patients promptly, collecting accurate information and scheduling appointments for initial and follow-up visits.
• Maintain and update patient medical records with new information.
• Handle incoming calls to determine appropriate providers and appointment types.
• Collect payments including co-pays and deductibles, documenting transactions and preparing daily cash reports.
• Order and schedule outside tests as requested by providers, confirming appointments.
• Enter coding data for patient activities and procedures daily.
• Transcribe non-medical dictation and submit billing invoices under supervision.
• File, fax, and mail reports and records; compile monthly reports timely.
• Assist in tracking and notifying supply needs.
• Serve as receptionist, greeting patients and supporting clinic guest relations.
• Support non-invasive medical procedures or act as security observer when needed.
• Direct emergency messages and assist administrative/medical staff as necessary.

Education: High school diploma or equivalent required; business-related coursework preferred.

Experience: 1-2 years of clerical experience preferred, especially in medical business office or roles involving significant public contact.

Skills and Abilities: Familiarity with medical terminology and ICD-10/CPT-4 coding preferred. Proficient PC skills and typing speed of 45-55 words per minute. Strong organizational skills, tact, and ability to handle patients under stress. Effective verbal communication and auditory skills required.

Physical Requirements: Ability to read printed data and monitor screens, manual dexterity, visual and auditory acuity, and capability to lift, stoop, bend, kneel, and reach.

This position serves a diverse regional population in the Southeastern United States, providing compassionate and efficient patient support in a busy outpatient clinic environment.