Summary: Facilitate smooth patient flow within the clinic by efficiently managing patient registration, appointment scheduling, and accurate medical record maintenance. Ensure timely and precise submission of billing information and reports, supporting the overall administrative operations of the outpatient clinic.

Major Responsibilities:

• Promptly register patients and collect accurate information for medical records.
• Schedule initial and follow-up appointments, coordinating with providers to determine appropriate visit types and durations.
• Manage patient payments, including co-pays and deductibles, and prepare daily cash reports.
• Order and schedule external tests as requested by physicians, confirming appointments as needed.
• Enter ICD-10 and CPT-4 codes for patient procedures and activities into the data system daily.
• Transcribe non-medical dictation and submit billing invoices under supervision.
• File, fax, and mail reports and records; compile monthly reports promptly.
• Assist with supply inventory tracking and notify supervisors when reordering is necessary.
• Serve as receptionist by greeting patients, answering phones, and supporting clinic guest relations.
• Provide assistance during non-invasive medical procedures or act as a security observer when required.
• Direct emergency messages and help locate administrative or medical staff as needed.

Education: High school diploma or equivalent required; business-related coursework preferred.

Experience: 1-2 years of clerical experience preferred, especially in medical business offices or roles involving significant public contact.

Skills and Abilities: Familiarity with medical terminology and ICD-10/CPT-4 coding preferred. Proficient PC skills and typing speed of 45-55 words per minute. Strong organizational skills, tact, and ability to handle patients under stress. Effective verbal communication and auditory skills are essential.

Physical Requirements: Ability to read printed data and monitor screens, manual dexterity, visual and auditory acuity, and capability to lift, stoop, bend, kneel, and reach.