Summary: Facilitate smooth patient flow within the clinic by efficiently managing patient registration, appointment scheduling, and accurate medical record maintenance. Ensure timely and precise submission of billing information and reports, while providing excellent customer service to patients and visitors.

Major Responsibilities:

• Quickly register patients and collect accurate information for medical records.
• Schedule appointments for initial visits, follow-ups, and procedures, ensuring appropriate provider and appointment type selection.
• Collect payments including co-pays and deductibles, document transactions, and prepare daily cash reports.
• Order and schedule outside tests as requested by providers.
• Enter ICD-10 and CPT-4 codes for patient activities and procedures into the data system daily.
• Transcribe non-medical dictation and submit billing invoices to the billing department under supervision.
• File, fax, and mail reports and records; compile and submit monthly reports promptly.
• Assist with supply inventory tracking and notify supervisors when reordering is needed.
• Serve as receptionist by greeting and directing patients and answering phones in a courteous manner.
• Support non-invasive medical procedures or act as a security observer when required.
• Direct emergency messages and assist administrative/medical staff as needed.

Education: High school diploma or equivalent required; business-related coursework preferred.

Experience: 1-2 years of clerical experience preferred, especially in medical office or public contact roles.

Skills and Abilities: Familiarity with medical terminology and ICD-10/CPT-4 coding preferred. Proficient PC skills and typing speed of 45-55 words per minute. Strong organizational skills, tact, and ability to handle patients under stress. Effective verbal communication and auditory skills are essential.

Physical Requirements: Ability to see and read printed data and screens, manual dexterity, and capability to lift, stoop, bend, kneel, and reach.

This position serves a diverse regional community in the Southeastern United States, providing compassionate and efficient patient support in a busy outpatient clinic environment.