Summary: Facilitate smooth patient flow within the clinic by efficiently managing patient registration, appointment scheduling, and accurate medical record maintenance. Ensure timely and precise submission of billing information and reports, supporting the overall patient care process.

Major Responsibilities:

• Quickly register patients while gathering accurate information.
• Schedule appointments for initial visits, follow-ups, and procedures with attention to detail.
• Update and complete new patient information in medical records.
• Handle incoming calls to determine appropriate providers and appointment types.
• Collect payments including co-pays and deductibles, documenting receipts and preparing daily cash reports.
• Order and schedule outside tests as requested by physicians.
• Enter ICD-10 and CPT-4 codes for patient activities and procedures daily.
• Transcribe non-medical dictation accurately.
• Submit billing invoices to the billing department under supervision.
• File, fax, and mail reports and records as needed.
• Compile and submit monthly reports promptly.
• Assist in tracking and notifying supply needs.
• Serve as receptionist, greeting patients and answering phones in a courteous manner.
• Support non-invasive medical procedures or act as a security observer when required.
• Direct emergency messages and assist administrative/medical staff as needed.

Education: High school diploma or equivalent required. Business-related coursework is preferred.

Experience: 1-2 years of clerical experience preferred, especially in medical business offices or roles involving significant public contact.

Skills and Abilities: Knowledge of medical terminology and familiarity with ICD-10 and CPT-4 coding preferred. Proficient PC skills and typing speed of 45-55 words per minute. Strong organizational skills, tact, and ability to handle patients under stress. Effective verbal communication and auditory skills are essential.

Physical Requirements: Ability to see and read printed data and monitor screens, manual dexterity, and capability to lift, stoop, bend, kneel, and reach.

This role serves a diverse regional population in the Southeastern United States, providing compassionate and efficient patient support in a busy outpatient clinic environment.