Summary: Facilitate smooth patient flow within the clinic by efficiently managing patient registration, appointment scheduling, and accurate medical record maintenance. Ensure timely submission of billing invoices and reports while supporting daily clinic operations.

Key Responsibilities:

• Promptly register patients and collect accurate information for medical records.
• Schedule initial and follow-up patient visits and procedures with precision.
• Manage patient calls, directing them to appropriate providers and scheduling appointments accordingly.
• Collect payments including co-pays and deductibles, documenting transactions and preparing daily cash reports.
• Order and schedule outside tests as requested by providers.
• Enter ICD-10 and CPT-4 codes for patient activities and procedures into the data system daily.
• Transcribe non-medical dictation and submit billing invoices under supervision.
• File, fax, and mail reports and records; compile monthly reports promptly.
• Assist with supply inventory tracking and notify supervisors when reordering is necessary.
• Serve as receptionist, greeting patients warmly and answering phones in line with clinic guest relations policies.
• Support non-invasive medical procedures or act as a security observer when needed.
• Direct emergency messages and assist administrative/medical staff as required.

Education: High school diploma or equivalent required; business-related coursework preferred.

Experience: 1-2 years of clerical experience preferred, especially in medical business offices or roles involving significant public contact.

Skills and Abilities: Familiarity with medical terminology and ICD-10/CPT-4 coding preferred. Proficient PC skills and typing speed of 45-55 words per minute. Strong organizational skills, tact, and ability to handle patients under stress. Effective verbal communication and auditory skills are essential.

Physical Requirements: Ability to see and read printed data and screens, manual dexterity, and capability to lift, stoop, bend, kneel, and reach as needed.