Summary: Facilitate smooth patient flow within the clinic by efficiently managing patient registration, appointment scheduling, and accurate medical record maintenance. Ensure timely and precise submission of billing information and reports, supporting overall clinic operations.

Key Responsibilities:

• Promptly register patients, collecting accurate information and scheduling initial and follow-up visits.
• Update and maintain patient medical records with new information.
• Handle incoming appointment calls, determining appropriate providers and appointment types.
• Collect payments including co-pays and deductibles, documenting transactions and preparing daily cash reports.
• Order and schedule outside tests as requested by physicians, confirming appointments.
• Enter ICD-10 and CPT-4 codes for patient activities and procedures into the data system daily.
• Transcribe non-medical dictation and submit billing invoices under supervision.
• File, fax, and mail reports and records; compile and submit monthly reports promptly.
• Assist in tracking and ordering office supplies as needed.
• Serve as receptionist, greeting patients and answering phones in a courteous manner.
• Support non-invasive medical procedures or act as a security observer when required.
• Direct emergency messages and assist administrative/medical staff as needed.

Education: High school diploma or equivalent required; business-related coursework preferred.

Experience: 1-2 years of clerical experience preferred, especially in medical business office or public contact roles.

Skills and Abilities: Familiarity with medical terminology and ICD-10/CPT-4 coding preferred. Proficient PC skills and typing speed of 45-55 words per minute. Strong organizational skills, tact, and ability to handle patients under stress. Effective verbal communication and auditory skills required.

Physical Requirements: Ability to see and read printed data and screens, manual dexterity, and capability to lift, stoop, bend, kneel, and reach.