Summary: Facilitate smooth patient flow within the clinic by efficiently managing patient registration, appointment scheduling, and accurate medical record maintenance. Ensure timely and precise submission of billing information and reports, supporting the overall administrative operations.

Key Responsibilities:

• Promptly register patients, collecting accurate personal and medical information.
• Schedule initial and follow-up appointments, coordinating with providers to determine appropriate visit types and durations.
• Maintain and update patient medical records, ensuring completeness and accuracy.
• Handle patient payments, including co-pays and deductibles, documenting transactions and preparing daily cash reports.
• Order and schedule outside tests as requested by physicians, confirming appointments as needed.
• Enter ICD-10 and CPT-4 codes for patient procedures and activities into the data system daily.
• Transcribe non-medical dictation and submit billing invoices to the billing department under supervision.
• File, fax, and mail reports and records; compile and submit monthly reports promptly.
• Assist in tracking and ordering office supplies, notifying supervisors when stock is low.
• Serve as receptionist by greeting patients and answering phones in a courteous manner aligned with clinic policies.
• Support non-invasive medical procedures or act as a security observer when required.
• Direct emergency messages and assist in locating administrative or medical staff as needed.

Education: High school diploma or equivalent required; business-related coursework preferred.

Experience: 1-2 years of clerical experience preferred, especially in medical office or public contact roles.

Skills and Abilities: Familiarity with medical terminology and ICD-10/CPT-4 coding preferred. Proficient PC skills and typing speed of 45-55 words per minute. Strong organizational skills, tact, and ability to handle patients under stress. Effective verbal communication and auditory skills are essential.

Physical Requirements: Ability to read printed data and monitor screens, manual dexterity, and physical capability to lift, stoop, bend, kneel, and reach.

This position serves a diverse regional community in the Southeastern United States, providing compassionate and efficient patient support in a busy outpatient clinic environment.