Summary: Facilitate smooth patient flow within the clinic by efficiently managing patient registration, appointment scheduling, and accurate medical record maintenance. Ensure timely and precise submission of billing information and reports, while supporting daily clinic operations with a warm and professional approach.

Major Responsibilities

• Register patients promptly, collecting accurate information and updating medical records as needed.
• Schedule appointments for initial visits, follow-ups, and procedures, ensuring appropriate provider assignment and appointment length.
• Handle incoming calls regarding appointments, directing patients to the correct services.
• Collect payments including co-pays and deductibles, document receipts, and prepare daily cash reports.
• Order and schedule outside tests as requested by providers.
• Enter ICD-10 and CPT-4 codes for patient activities and procedures into the data system daily.
• Transcribe non-medical dictation and submit billing invoices to the billing department under supervision.
• File, fax, and mail reports and records; compile and submit monthly reports promptly.
• Assist in tracking and ordering office supplies, notifying supervisors when restocking is needed.
• Serve as receptionist by greeting patients and answering phones in a manner consistent with clinic guest relations policies.
• Support non-invasive medical procedures or act as a security observer when required.
• Direct emergency messages and assist staff location as needed.

Education

High school diploma or equivalent required. Business-related coursework is preferred.

Experience

1-2 years of clerical experience preferred, especially in medical business offices or roles involving significant public contact.

Skills and Abilities

• Familiarity with medical terminology and ICD-10/CPT-4 coding preferred.
• Proficient PC skills and typing speed of 45-55 words per minute with accuracy.
• Strong organizational and planning skills.
• Excellent communication skills with tact and ability to handle patients under stress.
• Visual and auditory acuity to collect and process information effectively.
• Physical ability to lift, stoop, bend, kneel, and reach as needed.