Summary: Facilitate smooth patient flow within the clinic by efficiently managing patient registration, appointment scheduling, and accurate medical record maintenance. Ensure timely and precise submission of billing information and reports, while supporting daily clinic operations.

Major Responsibilities:

• Register patients promptly, collecting accurate information and scheduling initial and follow-up visits.
• Maintain and update patient medical records with new information.
• Handle incoming appointment calls, determining appropriate providers and appointment types.
• Collect payments including co-pays and deductibles, documenting receipts and preparing daily cash reports.
• Order and schedule outside tests as requested by providers.
• Enter ICD-10 and CPT-4 codes for patient activities and procedures into the data system daily.
• Transcribe non-medical dictation and submit billing invoices under supervision.
• File, fax, and mail reports and records; compile and submit monthly reports promptly.
• Assist in tracking and ordering office supplies.
• Serve as receptionist, greeting patients and answering phones in a courteous manner.
• Support non-invasive medical procedures or act as a security observer when needed.
• Direct emergency messages and assist administrative/medical staff as necessary.

Education: High school diploma or equivalent required; business-related coursework preferred.

Experience: 1-2 years of clerical experience preferred, especially in medical office or public contact roles.

Skills and Abilities: Knowledge of medical terminology and familiarity with ICD-10 and CPT-4 coding preferred. Proficient PC skills and typing speed of 45-55 words per minute. Strong organizational skills, tact, and ability to handle patients under stress. Effective verbal communication and auditory skills required.

Physical Requirements: Ability to see and read printed data and screens, manual dexterity, and ability to lift, stoop, bend, kneel, and reach.