Join a dynamic healthcare team in the Pacific Northwest region as a Patient Access Specialist I, where your role is vital in delivering compassionate and efficient service to patients throughout their care journey. This part-time, per diem position focuses on ensuring accurate patient scheduling, registration, and financial processing with a warm and professional approach.

Job Summary

As a Patient Access Specialist I, you will be responsible for registering patients accurately, verifying insurance and benefits, and managing point-of-service collections. Your role supports patients by providing clear communication and assistance, ensuring a smooth and respectful experience from initial contact through their healthcare services.

Key Responsibilities

• Schedule and register patients using healthcare software, maintaining data accuracy including patient identification and insurance verification.
• Obtain necessary referrals and pre-authorizations for services.
• Conduct registration interviews prior to patient visits.
• Handle point-of-service collections such as co-payments and balances, including cash drawer management.
• Operate multi-line phone systems to manage incoming calls professionally and efficiently.
• Respond to patient inquiries with empathy, ensuring comfort, dignity, and confidentiality.
• Complete daily administrative tasks, including mail processing and workflow improvement initiatives.
• Participate in special projects and support team collaboration.

Education and Experience

• High School Diploma or equivalent required; Associate's Degree preferred.
• Healthcare experience is advantageous.
• Familiarity with medical terminology and healthcare revenue cycle is preferred.

Licenses and Certifications

• Basic Life Support (BLS) certification is encouraged.

Skills and Abilities

• Ability to thrive in a fast-paced environment while maintaining professionalism and accuracy.
• Proficiency with insurance verification systems and healthcare software.
• Strong computer skills, including Microsoft Office and office equipment.
• Excellent problem-solving, organizational, and communication skills.
• Capacity to handle confidential information with discretion.
• Flexibility to adapt to changing workloads and priorities.
• Team-oriented mindset with a commitment to positive workplace relationships.

Physical Requirements

Includes frequent sitting, standing, walking, bending, and occasional lifting of up to 35 lbs. Vision, hearing, and speech within normal range with or without corrective devices.

Work Environment

This role operates within a supportive healthcare setting in the Pacific Northwest, offering opportunities for professional growth and engagement in a collaborative team atmosphere.