Join a dynamic healthcare team in the Pacific Northwest as a Patient Access Specialist I, where your role is vital in delivering compassionate and efficient service to patients throughout their care journey. This part-time, per diem position offers variable shifts, providing flexibility and the opportunity to make a meaningful impact in a supportive environment.

Job Summary

As a Patient Access Specialist I, you will be responsible for accurately scheduling and registering patients for clinic and hospital services, ensuring data integrity, and supporting patients with financial responsibilities. Your role includes verifying insurance, obtaining referrals and pre-authorizations, conducting registration interviews, and managing point-of-service collections.

Key Responsibilities

• Schedule and register patients using applicable software systems, maintaining accuracy in patient identification and insurance verification.
• Verify referrals and pre-authorizations for services.
• Conduct registration interviews prior to initial visits.
• Collect patient financial responsibilities such as co-payments and co-insurances, and manage daily cash drawer operations.
• Operate multi-line telephone systems to handle incoming calls professionally and efficiently.
• Respond to patient inquiries, ensuring comfort, dignity, safety, and confidentiality.
• Complete daily work assignments and general administrative tasks, including mail processing and workflow improvement research.
• Participate in special projects and support team activities.

Education and Experience

• High School Diploma or equivalent required; Associate's Degree preferred.
• Healthcare experience is preferred.
• Knowledge of medical terminology and healthcare revenue cycle is advantageous.

Licenses and Certifications

• Basic Life Support (BLS) certification is encouraged.

Skills and Abilities

• Ability to thrive in a fast-paced environment while providing exceptional customer service with a positive and professional demeanor.
• Proficiency in insurance verification processes using multiple online and telephone systems.
• Strong computer skills, including Microsoft Office and various office equipment.
• Excellent problem-solving, organizational, and prioritization skills.
• Calm and professional under pressure, adaptable to changing workloads and tasks.
• Effective written and verbal communication skills, with sensitivity to patients' emotional and social needs.
• Ability to handle confidential information with discretion and maintain accurate documentation.
• Basic math skills and understanding of healthcare revenue functions.
• Commitment to maintaining a clean, organized, and professional work environment.
• Team-oriented with a collaborative and constructive approach.

Work Environment and Benefits

This role is based in a regional healthcare setting in the Pacific Northwest, offering a unique blend of small-town lifestyle with access to urban amenities. Employees enjoy a comprehensive benefits package designed to support well-being, professional growth, and financial security, including competitive compensation, medical and dental coverage, retirement plans, wellness programs, and more.

Additional Information

This position supports a mission-driven organization dedicated to building the healthiest community in the nation. The work environment fosters teamwork, respect, and ongoing development, ensuring a positive experience for patients, staff, and the community.