Join a dynamic healthcare team in the Pacific Northwest as a Patient Access Specialist I, where your role is vital in delivering compassionate and efficient service to patients throughout their care journey. This position focuses on accurate patient scheduling, registration, and financial support, ensuring a seamless experience from arrival to discharge.

Job Summary

As a Patient Access Specialist I, you will be responsible for registering patients accurately, verifying insurance and benefits, and managing point-of-service collections. Your professionalism and attention to detail will help maintain data integrity and support patients with dignity and respect.

Key Responsibilities

• Schedule and register patients using healthcare software, ensuring accuracy of patient identification and insurance information.
• Verify referrals and pre-authorizations for services as needed.
• Conduct registration interviews prior to patient visits.
• Collect patient financial responsibilities at point of service, including co-pays and balances, and manage daily cash drawer operations.
• Handle multi-line phone systems to respond promptly and professionally to inquiries.
• Maintain patient confidentiality and comfort throughout the intake process.
• Complete daily administrative tasks, including mail processing and workflow improvement projects.

Education and Experience

• High School Diploma or equivalent required; Associate's Degree preferred.
• Healthcare experience is a plus.
• Familiarity with medical terminology and healthcare revenue cycle preferred.

Licenses and Certifications

• Basic Life Support (BLS) certification is encouraged.

Skills and Abilities

• Ability to thrive in a fast-paced environment while providing exceptional customer service.
• Proficiency with insurance verification systems and healthcare software.
• Strong computer skills, including Microsoft Office and various office equipment.
• Excellent problem-solving, organizational, and communication skills.
• Ability to maintain professionalism and composure during high-stress situations.
• Commitment to confidentiality and accurate record-keeping.
• Team-oriented mindset with flexibility to adapt to changing workloads.

Physical Requirements

Includes frequent sitting, standing, walking, bending, and occasional lifting up to 35 lbs.

Work Environment

This full-time role offers 10-hour shifts within a 40-hour workweek, located in a regional healthcare setting in the Pacific Northwest.

Benefits

Enjoy a comprehensive benefits package designed to support your well-being and professional growth, including competitive compensation, medical and dental coverage, vision care, retirement plans with employer match, employee assistance programs, tuition reimbursement, wellness initiatives, and access to on-site fitness facilities.