Join a dynamic healthcare team in the Pacific Northwest as a Patient Access Specialist I, where your role is vital in delivering compassionate and efficient service to patients throughout their care journey. This part-time, per diem position offers variable shifts, providing flexibility and the opportunity to make a meaningful impact in a supportive environment.

Job Summary

As a Patient Access Specialist I, you will be responsible for accurately scheduling and registering patients for clinic and hospital services, ensuring data integrity, and supporting patients with financial responsibilities. Your role includes verifying insurance, obtaining referrals and pre-authorizations, conducting registration interviews, and managing point-of-service collections.

Key Responsibilities

• Schedule and register patients using applicable software systems, maintaining accuracy in patient identification and insurance verification.
• Verify referrals and pre-authorizations for services.
• Conduct registration interviews prior to initial visits.
• Collect patient financial responsibilities such as co-payments and co-insurances, and manage daily cash drawer operations.
• Operate multi-line telephone systems to handle incoming calls professionally and efficiently.
• Respond to patient inquiries, ensuring comfort, dignity, safety, and confidentiality.
• Complete daily work queue assignments and general administrative tasks.
• Process incoming, outgoing, and inter-office mail accurately.
• Participate in workflow improvement projects and other assigned duties.

Education and Experience

• High School Diploma or equivalent required; Associate's Degree preferred.
• Healthcare experience is preferred.
• Knowledge of medical terminology and healthcare revenue cycle is advantageous.

Licenses and Certifications

• Basic Life Support (BLS) certification is encouraged.

Skills and Abilities

• Ability to thrive in a fast-paced environment while providing exceptional customer service with a positive and professional demeanor.
• Proficiency in insurance verification processes using multiple online and telephone systems.
• Strong computer skills, including Microsoft Office, email, and office equipment.
• Excellent problem-solving, organizational, and prioritization skills.
• Calm and professional under pressure, adaptable to changing workloads and tasks.
• Effective written and verbal communication skills, with sensitivity to patients' emotional and social needs.
• Ability to handle confidential information with discretion and maintain accurate documentation.
• Basic math skills and understanding of healthcare revenue functions.
• Commitment to maintaining a clean, organized, and professional work environment.
• Team-oriented with a collaborative and constructive approach.

Work Environment

This role is based in a regional healthcare setting in the Pacific Northwest, offering a unique blend of small-town privacy and access to urban amenities. The area is rich in outdoor recreational activities such as hiking, kayaking, nature viewing, fishing, and hunting, providing a balanced lifestyle for employees.

Additional Information

This position supports a mission-driven organization dedicated to building the healthiest community in the nation. Employees are expected to uphold high standards of ethical, professional, and respectful conduct while contributing to a positive patient experience.