Join a dynamic healthcare team in the Pacific Northwest region as a Patient Access Specialist I, providing compassionate and high-quality customer service. This role is essential in ensuring patients are accurately scheduled and registered for clinic and hospital services, supporting them throughout their care journey including financial responsibilities.

Key Responsibilities

• Schedule and register patients using healthcare software, ensuring data accuracy including patient identification and insurance verification.
• Verify referrals and pre-authorizations for services as needed.
• Conduct registration interviews prior to patient visits.
• Manage point-of-service collections such as co-payments and balances, including cash drawer operations.
• Operate multi-line phone systems to handle patient inquiries professionally and efficiently.
• Maintain patient comfort, dignity, safety, and confidentiality during intake processes.
• Complete daily administrative tasks, including mail processing and workflow improvement research.
• Participate in special projects and support team activities.

Education and Experience

• High School Diploma or equivalent required; Associate's Degree preferred.
• Healthcare experience is advantageous.
• Familiarity with medical terminology and healthcare revenue cycle is preferred.

Licenses and Certifications

• Basic Life Support (BLS) certification is encouraged.

Skills and Abilities

• Ability to thrive in a fast-paced environment while delivering exceptional customer service with professionalism and accuracy.
• Proficiency in insurance verification through various online and telephone systems.
• Strong computer skills, including Microsoft Office and common office equipment.
• Excellent problem-solving, organizational, and prioritization skills.
• Calm and professional demeanor during high-pressure situations.
• Flexibility to adapt to changing workloads and assignments.
• Effective written and verbal communication, with sensitivity to patients' emotional and social needs.
• Discretion in handling confidential information and maintaining accurate records.
• Basic math skills and understanding of healthcare revenue functions.
• Commitment to maintaining a clean, organized, and professional workspace.
• Team-oriented with a collaborative approach to work.

Work Schedule

Part-time night shifts on Fridays and Saturdays from 6:30 PM to 5:00 AM, consisting of two 10-hour shifts.

Physical Requirements

Includes frequent lifting and carrying of items up to 35 lbs, standing, walking, bending, and occasional exposure to bloodborne pathogens. Vision, hearing, and speech within normal range with or without corrective devices.

Benefits

Comprehensive benefits package designed to support your well-being and professional growth, including competitive compensation, medical, dental, vision coverage, retirement plans with employer match, employee assistance programs, tuition reimbursement, wellness programs, and access to on-site fitness facilities.