Join a dynamic healthcare team in the Pacific Northwest region as a Patient Access Specialist I, where your role is vital in delivering compassionate and efficient service to patients throughout their care journey. This part-time, per diem position focuses on ensuring accurate patient scheduling, registration, and financial processing with a warm and professional approach.

Job Summary

As a Patient Access Specialist I, you will be responsible for registering patients accurately, verifying insurance and benefits, and managing point-of-service collections. Your role includes handling multi-line phone systems, responding to patient inquiries, and supporting smooth administrative workflows to enhance the patient experience.

Key Responsibilities

• Schedule and register patients using healthcare software, ensuring data accuracy including patient identification and insurance verification.
• Obtain necessary referrals and pre-authorizations for services.
• Conduct registration interviews prior to initial visits.
• Collect patient financial responsibilities such as co-pays and co-insurances, manage daily cash drawer operations, and generate receipts.
• Operate multi-line telephone systems to manage incoming calls professionally and efficiently.
• Respond to patient questions with empathy, maintaining confidentiality and dignity.
• Complete daily administrative tasks including mail processing and workflow improvement projects.

Education and Experience

• High School Diploma or equivalent required; Associate's Degree preferred.
• Previous healthcare experience is advantageous.
• Familiarity with medical terminology and healthcare revenue cycle is preferred.

Licenses and Certifications

• Basic Life Support (BLS) certification is encouraged.

Skills and Abilities

• Ability to thrive in a fast-paced environment while delivering exceptional customer service with professionalism and accuracy.
• Proficiency in insurance verification through various online and telephone systems.
• Strong computer skills, including Microsoft Office and common office equipment.
• Excellent problem-solving, organizational, and prioritization skills.
• Calm and professional demeanor during high-pressure situations.
• Flexibility to adapt to changing workloads and assignments.
• Effective written and verbal communication skills with sensitivity to diverse patient needs.
• Discretion in handling confidential information and maintaining accurate records.
• Basic math skills and understanding of healthcare financial functions.
• Commitment to maintaining a clean, organized, and professional workspace.
• Team-oriented mindset with collaborative engagement.

Physical Requirements

Includes frequent sitting, standing, walking, bending, and occasional lifting or carrying of items up to 35 lbs.

Work Environment

This role operates within a supportive healthcare setting in the Pacific Northwest, offering a balance of privacy and community with access to numerous outdoor recreational activities such as hiking, kayaking, and nature viewing.

Benefits

Competitive compensation, medical and dental coverage, vision care, flexible spending accounts, life and disability insurance, retirement plans with employer contributions, employee assistance programs, tuition reimbursement, wellness programs, and access to on-site fitness facilities.