Join a dynamic healthcare team in the Pacific Northwest as a Patient Access Specialist I, where your role is vital in delivering compassionate and high-quality customer service. This position focuses on ensuring patients are accurately scheduled and registered for clinic and hospital services, supporting them throughout their care journey, including managing financial responsibilities.

Job Responsibilities

• Schedule and register patients using applicable software systems, ensuring data accuracy including patient identification and insurance verification.
• Verify referrals and pre-authorizations for services as needed.
• Conduct registration interviews prior to initial visits.
• Perform point-of-service collections such as co-payments and co-insurances, manage daily cash drawer operations, and generate payment receipts.
• Operate multi-line phone systems to handle incoming calls professionally and route information appropriately.
• Respond to patient inquiries with empathy, ensuring comfort, dignity, safety, and confidentiality.
• Complete daily assignments, general administrative tasks, and manage mail processing.
• Research workflow improvements and participate in special projects as assigned.

Essential Skills and Attributes

• Adaptability to changing work environments with constructive communication.
• Strong teamwork and relationship-building skills.
• Commitment to creating positive experiences for patients and colleagues.
• Ongoing learning and professional development.
• Effective prioritization and problem-solving abilities.
• Professional communication sensitive to emotional and social needs.
• Confidentiality and accurate documentation maintenance.
• Basic math skills and understanding of healthcare revenue cycle functions.
• Ability to maintain a clean, organized, and professional workspace.

Education and Experience

• High School Diploma or equivalent required; Associate's Degree preferred.
• Healthcare experience is a plus.
• Familiarity with medical terminology and healthcare revenue cycle preferred.

Certifications

• Basic Life Support (BLS) certification is encouraged.

Physical Requirements

This role involves frequent sitting, standing, walking, bending, and occasional lifting or carrying of items up to 35 lbs. Vision, hearing, and speech are within normal ranges with or without corrective devices.

Work Environment

This full-time position operates on an 8-hour shift schedule within a supportive and collaborative team environment. The organization offers a comprehensive benefits package designed to support your well-being, professional growth, and financial security.