Join a dynamic healthcare team in the Pacific Northwest region as a Patient Access Specialist I, where your role is vital in delivering compassionate and efficient service to patients throughout their care journey. This position focuses on accurate patient scheduling, registration, and financial support, ensuring a seamless experience from arrival to discharge.

Job Summary

As a Patient Access Specialist I, you will be responsible for registering patients accurately into healthcare systems, verifying insurance and benefits, and managing referrals and pre-authorizations. You will also handle point-of-service collections, operate multi-line phone systems, and provide timely responses to patient inquiries, all while maintaining confidentiality and professionalism.

Key Responsibilities

• Schedule and register patients using applicable software, ensuring data accuracy including patient identification and insurance verification.
• Verify referrals and pre-authorizations for services as needed.
• Conduct registration interviews prior to initial visits.
• Collect patient financial responsibilities such as co-payments and co-insurances, and manage daily cash drawer operations.
• Operate multi-line telephone systems to route and respond to calls professionally and promptly.
• Respond to patient inquiries, ensuring comfort, dignity, and confidentiality.
• Complete daily assignments, administrative tasks, and special projects to improve workflow efficiency.

Education and Experience

• High School Diploma or equivalent required; Associate's Degree preferred.
• Healthcare experience is advantageous.
• Familiarity with medical terminology and healthcare revenue cycle is preferred.

Licenses and Certifications

• Basic Life Support (BLS) certification is encouraged.

Skills and Abilities

• Ability to thrive in a fast-paced environment while delivering exceptional customer service with a positive and professional attitude.
• Proficiency in insurance verification processes using multiple online and telephone systems.
• Strong computer skills, including Microsoft Office, email, and office equipment.
• Excellent problem-solving, organizational, and prioritization skills.
• Calm and professional demeanor during emergencies or high-volume periods.
• Flexibility to adapt to changing workloads and assignments.
• Effective written and verbal communication skills, with sensitivity to patients' emotional and social needs.
• Ability to handle confidential information discreetly and maintain accurate documentation.
• Basic math skills and understanding of healthcare revenue functions.
• Commitment to maintaining a clean, organized, and professional work environment.
• Team-oriented mindset with collaborative engagement.

Work Environment and Schedule

This full-time position involves 8-hour shifts within a 40-hour workweek under a service union contract.

Benefits

Enjoy a comprehensive benefits package designed to support your well-being and professional growth, including competitive compensation, medical, dental, vision coverage, life insurance, disability plans, retirement contributions, tuition reimbursement, employee wellness programs, and more.

Regional Highlights

Located in the scenic Pacific Northwest, this opportunity offers access to abundant outdoor activities such as hiking in lush rainforests, kayaking on pristine waters, whale watching, fishing, and nearby cultural attractions. The region balances small-town charm with proximity to metropolitan amenities and educational institutions.