Join a dynamic healthcare team in the Pacific Northwest region as a Patient Access Specialist I, where your role is vital in delivering compassionate and efficient service to patients throughout their care journey. This per diem position offers the opportunity to engage with patients, ensuring their registration and scheduling processes are seamless and accurate.

Job Summary

As a Patient Access Specialist I, you will be responsible for scheduling and registering patients using specialized software, verifying insurance and benefits, and managing financial responsibilities such as co-payments and co-insurances. Your role includes conducting registration interviews, handling multi-line phone systems, and supporting patients with inquiries while maintaining confidentiality and professionalism.

Key Responsibilities

• Accurately schedule and register patients, ensuring data integrity including patient identification and insurance verification.
• Obtain necessary referrals and pre-authorizations for services.
• Conduct patient registration interviews prior to initial visits.
• Manage point-of-service collections and daily cash drawer operations.
• Operate multi-line telephone systems to efficiently route and respond to calls.
• Provide timely and courteous responses to patient inquiries, ensuring comfort and confidentiality.
• Complete daily administrative tasks including mail processing and workflow improvements.
• Participate in special projects and support team initiatives.

Education and Experience

• High School Diploma or equivalent required; Associate's Degree preferred.
• Healthcare experience is advantageous.
• Familiarity with medical terminology and healthcare revenue cycle is preferred.

Licenses and Certifications

• Basic Life Support (BLS) certification is encouraged.

Skills and Abilities

• Ability to thrive in a fast-paced environment while delivering exceptional customer service with a positive and professional attitude.
• Proficiency in insurance verification processes using various online and telephone systems.
• Strong computer skills, including Microsoft Office and office equipment.
• Excellent problem-solving, organizational, and prioritization skills.
• Calm and professional demeanor during high-volume or stressful situations.
• Flexibility to adapt to changing workloads and assignments.
• Effective written and verbal communication skills with sensitivity to patients' emotional and social needs.
• Discretion in handling confidential information and maintaining accurate documentation.
• Basic math skills and understanding of healthcare revenue functions.
• Commitment to maintaining a clean, organized, and professional work environment.
• Team-oriented mindset with collaborative engagement.

Physical Requirements

Includes occasional lifting and carrying of items up to 35 lbs, frequent standing, walking, bending, and stooping. Vision, hearing, and speech within normal range with or without corrective devices.

Work Environment

This role operates within a healthcare setting in the Pacific Northwest, offering a supportive and engaging workplace culture focused on patient-centered care and continuous learning.