Join a dynamic healthcare team in the Pacific Northwest region as a Patient Access Specialist I, where your role is vital in delivering compassionate and efficient service to patients throughout their care journey. This part-time, per diem position offers the opportunity to engage with patients, ensuring their scheduling, registration, and financial responsibilities are handled with accuracy and empathy.

Job Summary

As a Patient Access Specialist I, you will be responsible for scheduling and registering patients using specialized software, verifying insurance and benefits, and managing referrals and pre-authorizations. You will conduct registration interviews, perform point-of-service collections, and handle multi-line phone systems to provide timely responses to patient inquiries. Your role is essential in maintaining patient comfort, dignity, and confidentiality while supporting administrative tasks and workflow improvements.

Education and Experience

• High School Diploma or equivalent required; Associate's Degree preferred.
• Healthcare experience is advantageous.
• Familiarity with medical terminology and healthcare revenue cycle is preferred.

Licenses and Certifications

• Basic Life Support (BLS) certification is encouraged.

Skills and Abilities

• Ability to thrive in a fast-paced environment while delivering exceptional customer service with professionalism and positivity.
• Proficiency in insurance verification through various online and telephone systems.
• Strong computer skills, including Microsoft Office and other office technologies.
• Excellent problem-solving, organizational, and prioritization skills.
• Calm and professional demeanor during high-volume or stressful situations.
• Flexibility to adapt to changing workloads and assignments.
• Effective written and verbal communication skills, with sensitivity to patients' emotional and social needs.
• Discretion in handling confidential information and maintaining accurate documentation.
• Basic math skills and understanding of healthcare revenue functions.
• Ability to maintain a clean, organized, and professional workspace.
• Team-oriented mindset with collaborative engagement.

Physical Requirements

Includes occasional lifting and carrying of items up to 35 lbs, frequent standing, walking, bending, and stooping. Vision, hearing, and speech within normal range with or without corrective devices.

Work Environment

This role operates within a healthcare setting in the Pacific Northwest, offering a supportive and engaging workplace culture focused on patient-centered care and continuous learning.