Join a dynamic healthcare team in the Pacific Northwest as a Patient Access Specialist I, where your role is vital in delivering compassionate and efficient service to patients throughout their care journey. This position focuses on accurate patient scheduling, registration, and financial support, ensuring a seamless experience from arrival to discharge.

Job Summary

As a Patient Access Specialist I, you will be responsible for registering patients accurately, verifying insurance and benefits, and managing point-of-service collections. Your professionalism and attention to detail will help maintain data integrity and support patients with dignity and respect.

Key Responsibilities

• Schedule and register patients using healthcare software, ensuring accuracy of patient information and insurance details.
• Verify referrals and pre-authorizations for services as needed.
• Conduct registration interviews prior to patient visits.
• Collect patient financial responsibilities at point of service, including co-pays and balances, and manage cash drawer operations.
• Handle multi-line phone systems to route calls and provide timely responses.
• Address patient inquiries with empathy, maintaining confidentiality and comfort.
• Complete daily administrative tasks, including mail processing and workflow improvements.
• Participate in special projects and support team initiatives.

Education and Experience

• High School Diploma or equivalent required; Associate's Degree preferred.
• Healthcare experience is advantageous.
• Familiarity with medical terminology and healthcare revenue cycle is preferred.

Certifications

• Basic Life Support (BLS) certification is encouraged.

Skills and Abilities

• Ability to thrive in a fast-paced environment while delivering exceptional customer service.
• Proficiency with insurance verification systems and healthcare software.
• Strong computer skills, including Microsoft Office and office equipment.
• Excellent problem-solving, organizational, and communication skills.
• Capacity to maintain professionalism and composure during high-stress situations.
• Commitment to confidentiality and accurate record-keeping.
• Team-oriented mindset with flexibility to adapt to changing priorities.

Physical Requirements

Includes frequent sitting, standing, walking, bending, and occasional lifting up to 35 lbs.

Work Environment

This full-time role operates on an 8-hour shift schedule within a supportive healthcare setting in the Pacific Northwest region.

Benefits

Enjoy a comprehensive benefits package designed to support your well-being and professional growth, including medical, dental, vision, retirement plans with employer contributions, employee assistance programs, tuition reimbursement, wellness initiatives, and more.