Join a dynamic healthcare team in the Pacific Northwest region, where compassionate service and patient-centered care are at the forefront. This per diem role as a Patient Access Specialist I offers an opportunity to support patients through their healthcare journey by ensuring accurate scheduling, registration, and financial processing.

Job Summary

As a Patient Access Specialist I, you will provide exceptional customer service by accurately registering patients, verifying insurance and benefits, and managing financial responsibilities such as co-payments and statement balances. You will be the first point of contact, ensuring patients feel comfortable, respected, and supported throughout their visit.

Key Responsibilities

• Schedule and register patients using healthcare software, maintaining data integrity including patient identification and insurance verification.
• Obtain necessary referrals and pre-authorizations for services.
• Conduct registration interviews prior to initial visits.
• Perform point-of-service collections and manage daily cash drawer operations.
• Handle multi-line phone systems to route calls professionally and efficiently.
• Respond to patient inquiries with empathy and accuracy, ensuring confidentiality and dignity.
• Complete daily administrative tasks, including mail processing and workflow improvements.
• Participate in special projects and support team activities.

Education and Experience

• High School Diploma or equivalent required; Associate's Degree preferred.
• Healthcare experience is a plus.
• Familiarity with medical terminology and healthcare revenue cycle is advantageous.

Licenses and Certifications

• Basic Life Support (BLS) certification is encouraged.

Skills and Abilities

• Ability to thrive in a fast-paced environment while delivering timely, professional, and compassionate service.
• Proficiency with insurance verification systems and healthcare software.
• Strong computer skills, including Microsoft Office and various office equipment.
• Excellent problem-solving, organizational, and communication skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Flexibility to adapt to changing workloads and priorities.
• Team-oriented mindset with a commitment to fostering a positive work environment.

Work Environment

This position operates within a supportive healthcare setting in the Pacific Northwest, offering a balance of privacy and access to urban amenities. The role involves 10-hour shifts on a per diem basis, providing flexibility and variety in your work schedule.

Benefits

Comprehensive benefits are designed to support your well-being and professional growth, including competitive compensation, medical and dental coverage, vision care, retirement plans with employer contributions, tuition reimbursement, wellness programs, and more.